Open a case
If you or someone you know is going through a difficult time, such as an illness, a family emergency, or the loss of a loved one, we’re here to help. Tell us what’s happening, and a case manager will reach out.
- Free
- Confidential
- Open to everyone
In an emergency, call 911. For medical emergencies or life-threatening situations, call 911 or go to the nearest emergency room. This form isn’t monitored around the clock.
How we can help
- Emergency assistance
Support with urgent needs during illness, hospitalization, or other medical challenges.
- Bereavement support
Guidance with funeral and repatriation arrangements, and emotional support after a loss.
- Crisis counseling and resources
Connections to financial aid, legal guidance, and counseling services.
- Volunteer assistance
Practical help from local volunteers, such as meals and transportation.
Not sure if your situation fits? Reach out anyway. If we can’t help directly, we’ll connect you with someone who can.
What happens next
- Tell us what’s happening
Fill in the form below, or call or email us. Share as much as you’re comfortable with.
- A case manager reaches out
They’ll listen, assess your situation, and understand what you need.
- We guide next steps
Together, we connect you with volunteers, services, and resources, and stay with you along the way.
Tell us what’s happening
Fields marked as required help us reach you. Everything else is optional; share only what you’re comfortable with.
Your information is kept strictly confidential. We share it with service providers only when needed to help you, and only with your consent.
Frequently asked questions
Does it cost anything?
No. Case management is completely free. Some outside services we connect you with may charge fees, and we’ll help you find the best options for your situation.
Who can open a case?
Any individual or family in need, regardless of background or circumstances. You can also open a case for someone else, with their permission.
How is my information protected?
All personal information is kept strictly confidential. It is shared with service providers only as needed to help you, and only with your consent.
How soon will someone contact me?
A case manager will review your request and reach out as soon as possible. If your situation is urgent, please call us at (304) 602-7392.
What if it’s an emergency?
For medical emergencies or life-threatening situations, call 911 or seek medical help immediately. For urgent situations that aren’t life-threatening, call our team.
